Welcome to our cat furniture & pet beds website where you will find quality discount cat furniture, cat trees, pet beds and excellent customer service.
Our contact information
Katz Play Cat Furniture
Jennifer Gray
8594 Center Rd.
Austinburg, OH 44010
For any question, either email us or leave a message at (440) 969-9691, You will receive a response within 24 hours (Calls during the weekend will be handle on the next business day).
For questions about our products, please contact: info@katzplay.com
For replacements, please contact: help@armarkat.com
Enclose the following information for faster processing:
1. the reason you need a replacement;
2. when and where you purchased the item;
3. model number of the product, replacement part ID (which you can find in the instructions shipped with your item);
4. your name and your shipping address which should match your original purchasing information.
Sometimes, digital pictures of the replacement part are required.
info@katzplay.com
Katz Play Cat Furniture
Jennifer Gray
8594 Center Rd.
Austinburg, OH 44010
For any question, either email us or leave a message at (440) 969-9691, You will receive a response within 24 hours (Calls during the weekend will be handle on the next business day).
For questions about our products, please contact: info@katzplay.com
For replacements, please contact: help@armarkat.com
Enclose the following information for faster processing:
1. the reason you need a replacement;
2. when and where you purchased the item;
3. model number of the product, replacement part ID (which you can find in the instructions shipped with your item);
4. your name and your shipping address which should match your original purchasing information.
Sometimes, digital pictures of the replacement part are required.
info@katzplay.com
Shipping Information:
We usually ship out products by UPS GROUND with insurance within 2-3 Business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. for Hawaii, Alaska, Puerto Rico and Canada might be longer. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
Refund, Returns and Cancellation Policies:
If for any reason you are not fully satisfied with our products, you may return your item under the following conditions:
1.You must notify us within 7 days of receiving the item. 2.Item must be returned in new condition and in the complete original packaging 3.Item must be properly packaged and insured with return shipping fee paid in advanced.
After we received the box, we will inspect the returned item, if everything is in re-sellable condition, you will receive full credit within five business days.
Frequently Asked Questions:
What payment methods do you accept? We accept VISA, MasterCard, Paypal and Google Checkout. or you can send us a money order or check.
Do you take phone orders? No, we don't take phone orders. In order to lower our business expenses and to give our customers better price, we only accept orders online.
When will I receive my order? We usually ship out products by UPS GROUND with insurance within three Business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. for Hawaii, Alaska, Puerto Rico and Canada might be longer. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
Is it safe to give my information when I purchase item online? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. We use the information you provide only to complete the order. We do not share the information with any outside parties.
How much to ship my order within continental US? Now we are offering free shipping within the Continental US.
Do you ship to PO BOX or APO/FPO address? Sorry, we don't ship items to P.O.BOX and APO/FPO addresses.
Do you ship to Alaska, Hawaii and Puerto Rico? Yes, Most of our products can be shipped to Hawaii, Alaska, and Puerto Rico with additional shipping fee. Please email us at info@katzplay.com for shipping fee to these locations.
Do you ship to Canada or outside the USA? Yes, we ship to Canada on this site with additional shipping fee, But we are not responsible for any custom duty.
What is your warranty? You can be assured that you will receive a top quality product that will bring your pets years of enjoyment. If, however, any part of our product is broken within six months due to a manufacturer defect, we will gladly replace it for free. After six months, we charge a small amount to replace broken parts.
We usually ship out products by UPS GROUND with insurance within 2-3 Business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. for Hawaii, Alaska, Puerto Rico and Canada might be longer. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
Refund, Returns and Cancellation Policies:
If for any reason you are not fully satisfied with our products, you may return your item under the following conditions:
1.You must notify us within 7 days of receiving the item. 2.Item must be returned in new condition and in the complete original packaging 3.Item must be properly packaged and insured with return shipping fee paid in advanced.
After we received the box, we will inspect the returned item, if everything is in re-sellable condition, you will receive full credit within five business days.
Frequently Asked Questions:
What payment methods do you accept? We accept VISA, MasterCard, Paypal and Google Checkout. or you can send us a money order or check.
Do you take phone orders? No, we don't take phone orders. In order to lower our business expenses and to give our customers better price, we only accept orders online.
When will I receive my order? We usually ship out products by UPS GROUND with insurance within three Business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. for Hawaii, Alaska, Puerto Rico and Canada might be longer. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
Is it safe to give my information when I purchase item online? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. We use the information you provide only to complete the order. We do not share the information with any outside parties.
How much to ship my order within continental US? Now we are offering free shipping within the Continental US.
Do you ship to PO BOX or APO/FPO address? Sorry, we don't ship items to P.O.BOX and APO/FPO addresses.
Do you ship to Alaska, Hawaii and Puerto Rico? Yes, Most of our products can be shipped to Hawaii, Alaska, and Puerto Rico with additional shipping fee. Please email us at info@katzplay.com for shipping fee to these locations.
Do you ship to Canada or outside the USA? Yes, we ship to Canada on this site with additional shipping fee, But we are not responsible for any custom duty.
What is your warranty? You can be assured that you will receive a top quality product that will bring your pets years of enjoyment. If, however, any part of our product is broken within six months due to a manufacturer defect, we will gladly replace it for free. After six months, we charge a small amount to replace broken parts.
